My upload was rejected
My upload was rejected
The error names the exact cause: a size limit, an unsupported format, or a mapping issue. Check the limits (images 20 MB, audio 100 MB, video 500 MB) and, for video, re-export as MP4 with H.264 video and AAC audio:
A voting link says it is no longer collecting votes
A voting link says it is no longer collecting votes
One of its stops was reached. Check, in order: the link’s expiry and limits under Setup & collect → Voting links, whether the link or the evaluation is paused, and your credit balance. Fix the one that applies and voting resumes immediately.
Collection paused on its own
Collection paused on its own
Credits ran out or a spend cap was hit. Raise the cap, wait for the next credit allowance, or contact support for more credits, then select Resume collection in Setup & collect.
Collection will not start
Collection will not start
Setup & collect lists the readiness checks that failed, each with a fix. The common ones: fewer than two outputs, outputs missing a prompt value, or no prompt with outputs from two different candidates.
I cannot create an API key
I cannot create an API key
API keys are managed under Workspace settings → API keys by workspace Owners and Admins. Confirm the workspace in the URL and your role, then retry. If it still fails, contact support with the request ID shown by the app.
I cannot create an evaluation on my phone
I cannot create an evaluation on my phone
Creating evaluations and importing data need a tablet or desktop. Phones support voting, monitoring, results, exports, and account management.